Location – Guildford
Our client’s personal wealth management services include financial planning, investment management and advice, online execution-only investing and personal tax advice. For businesses, their range of services include assurance and accounting, business tax advice, employee benefits, forensic advice, fund administration, recovery and restructuring, as well as corporate finance and transaction services.
Our client’s Guildford office provides a unique blend of business and personal financial services including pensions, investment management and financial planning and advice on personal tax and trusts to a wide variety of sectors. From the Guildford office our client provides a range of services: to private clients, medium sized companies typically owner managed or family owned business, HNWIs/UHNWIs, non-doms and family offices.
Many individuals seek help with their taxes whether it is due to lack of time, the complexity of the annual tax return process or to find tax efficient strategies. Whatever your reason, our client can help individuals from all walks of life with all the tax issues they may face. They can deal with compliance obligations and reporting requirements while also offering high level planning advice on a domestic and international level.
The role
- Overall responsibility for a group of clients, with excellent technical expertise in your field.
- Skilled at leading and managing the relationship with clients, with the aim of developing new business from your current client base and beyond.
- Contribution to management of staff members.
- Ensuring excellent client service whilst minimising conduct risk.
- Contributing to the management of your department.
Key responsibilities
Client service/Client work
- Provide excellent client service at all times and ensure that the customer experience is a priority across your team and that services provided are in line with the group’s Conduct Risk framework.
- Strive to achieve the Exceptional Advisor competencies and status.
- Manage client relationships.
- Ensure efficient, high quality pro-active and timely execution of advice and services for your clients.
- Ensure your clients’ requirements are serviced by members of your team of appropriate seniority, experience and technical ability and with the capacity to do the work to the highest standard.
- Act for your clients in a professional manner that provides a role model for your team and department.
Growing the business
- Promote and build the group’s reputation internally and externally.
- Contribute to business strategy where relevant to help ensure that decisions put the client first and are commercially viable.
- Assist your Head of Department (HoD) with PR for your field of expertise.
- Promote cross-selling within the group.
- Build and cultivate relationships with clients and potential clients of the group.
- Identify and pursue key targets.
- Responsible for marketing and business development activities for your field of expertise as agreed with your HoD.
Quality control, compliance and risk management
- Ensure compliance with the group’s internal procedures so as not to expose the group to unacceptable levels of risk.
- Ensure compliance with the group’s compliance manual and relevant operating procedures and manuals for your business line.
- Maintain personal technical competence.
- Report complaints and potential PI issues for your team/direct reports in line with the group’s complaints procedures.
Financial management
- In conjunction with a relevant partner, monitor and manage chargeable hours, utilisation, recoveries, WIP, billing and lock up for you and your team, ensuring where possible lock up is kept to a minimum and clients are billed regularly.
- Monitor and manage time recording for you and your direct reports and ensure prompt submission of time sheets.
- Alongside relevant partner, hold regular financial performance reviews with your direct reports in respect of your client portfolio.
- Inform partner promptly of all WIP and bad debt provisions or any other material issues affecting the financial performance of the department.
- Ensure compliance with the Delegated Authority Limits and any other relevant policies in respect of WIP and debtor management.
Staff management & development
- Act as an effective leader in accordance with the Exceptional Leader profile and competencies.
- Responsible for the day to day management of direct reports.
- Conduct annual development reviews (ADRs) for your direct reports.
- Act as mentor and help to develop talent in line with the talent programme.
- Ensure that your own high standards of technical and professional competence are maintained and are developed for other members of your team/direct reports.
- Ensure that you help to develop strong management and leadership skills in your direct reports.
- Ensure your direct reports are developed in accordance with their ADRs and talent development plans.
- In conjunction with your HoD, manage, counsel and develop your direct reports with a view to maximising their work potential (in terms of their skills, knowledge and experience, management style and client
Key competencies
- Customer focus –core to your role is to provide an excellent service to clients.
- Judgement – the firm relies on your judgement in the services supplied to clients. This has to be delivered as per the client’s needs, technically excellent, commercial and on time.
- Technical expertise – strong technical leadership and maintaining your technical competence is critical to ensuring clients receive an excellent service.
- Networking – you are skilled at developing and growing relationships in the wider market and leveraging these to create opportunities for the business.
- Communication – you communicate both verbally and in writing in an engaging and purposeful manner.
- Leadership – you will help drive and lead a culture of continuous development, be able to identify future talent and act as mentor and sponsor.
Education and qualifications
- Qualified Tax Advisor and/or Chartered Accountant.
Skills and attributes
- Significant private client tax experience gained within a professional practice.
- Demonstrable knowledge of private client tax and associated professional advice.
- Demonstrable experience of delivering tax planning/advisory projects.
- Demonstrable experience of managing and developing client relationships.
- Demonstrable experience of developing new business into profitable long-term client relationships.
- Team and project management skills.
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